Corona measures: what to do if a mechanic comes by?

In times of isolation, it is extra important to stay digitally connected with family and friends. All home workers and many companies also rely on a stable network to keep in touch with their colleagues and customers. But does the mechanic still come by in case of problems?

The measures against the corona virus also affect the work of mechanics. If a mechanic comes to visit you now, the guidelines of the RIVM are leading. For example, if you show symptoms such as a cold, cough, sore throat or fever, inform your mechanic and reschedule the appointment to ensure that others are not infected. Will the mechanic come? Wash your hands before and after the visit and keep your distance from each other. The mechanic will not shake hands on arrival and departure.

Measures

Companies take extra measures to protect employees as optimally as possible. Companies such as KPN and VodafoneZiggo are currently limiting the activities of technicians, leaving customers at home: they only come by in the event of urgent malfunctions and where possible help is offered by telephone.

What is urgent? Now the technician often only comes when there is no image or sound on the primary TV channels NPO1, NPO2 and NPO3 or when no internet connection is possible on any device. A physical appointment can also be made if calls cannot be made via the landline and no mobile device is available.

The technician will not come if there is a malfunction on channels other than NPO1, NPO2 or NPO3 or if there is a malfunction with On Demand. Blocky images, poor Wi-Fi reception in the attic or a low internet speed are also no reasons for a visit. In addition, most installations and additional services are no longer offered for now.

Maintenance

A good internet and telephone connection is more important than ever these days. Only necessary maintenance is still done, and when this is possible at night to keep the network up and running during the day. Work in buildings is also avoided to limit social contact, so most maintenance is done on cables or district cabinets.

Due to the limitations in personal contact and the increased number of home workers, customer services can be busier than usual. Companies therefore ask for your understanding.

Source: Ziggo