The SPS association has launched a toll-free number to help caregivers who are suffering. The results, after more than a month of activity, testify to a need for listening and support.
According to a recent Stethos survey (1), nearly 50% of caregivers believe that they are or have been in a situation of suffering – burnout, addictive behavior – in their career. And more than three-quarters would seek help if they found themselves in such a situation. Faced with the emergency, the Healthcare Professionals Association (SPS) has made available, since November 28, a toll-free number – 0 805 23 23 36 – free, available 24/24 and 7/7, for help caregivers who are suffering. The results, after more than a month of activity of the call platform, testify to the need to listen and support professionals made vulnerable.
As of January 3, the platform received 220 calls for a total duration of approximately 80 hours. Nearly 200 different callers were taken care of, several were called back and followed by SPS psychologists, a little more than ten called several times. The average call duration is around 20 minutes, but two calls required more than an hour of maintenance. Nine calls were made at night and ten calls were made on Sundays and holidays. The majority of callers are women (three-quarters). About 60% of employees for 40% of liberals.
Nurses are the most represented
The most represented profession is that of nurses. No wonder when you remember that on November 8, for the first time in nearly thirty years, 18 nursing organizations united to denounce the deterioration of working conditions, studies and remuneration facing the profession. In this first assessment, they are followed by caregivers, doctors and pharmacists. The most represented departments are Finistère, Paris, and Rhône.
“I feel exhausted”, “I have too much work”, “I feel harassed”, “I can’t take it anymore”, “I need help”, “I have decided to come out ”, are the sentences that come up the most in the calls. “This activity report of the platform (…) clearly demonstrates the importance of providing a structure for listening, guidance and support for suffering health professionals”, writes SPF in a report. communicated.
The association thus cites the example of Sandrine, a nurse, who, for several years, was pressured by the executives of her department to work “day-nights”. However, she has a rare disease that prevents her from doing so. At the end of the interview, she said she was relieved to have been able to speak to a third person and to have been heard. But the SPS listening and service platform calls for the mobilization of all health partners to ensure the sustainability of its action through its crowdfunding. To support this action, you can go to the following address: www.asso-sps.fr.
(1) The survey was conducted online from September 19 to October 10, 2016. More than 4,000 healthcare professionals responded. Among them, 25% are physiotherapists and a little more than 20% are doctors. Then come speech therapists, nurses, chiropodists, pharmacists, dental surgeons.
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