May 9, 2017.
Naomi, a 22-year-old young woman, died last December after calling Samu. A case that scandalized his family, which is fighting to recognize the responsibility of the emergency services in this tragedy.
A call to Samu who did not help her
In case of serious health concern, we are invited to call the Samu. This is what a young woman did on the night of December 29th. She suffered from stomach aches. ” Help me, madam, help me, I am in great pain », She begged the operator of Samu Strasbourg (Bas-Rhin). But the latter did not take his request seriously and asked him to contact SOS doctor.
The recording of this conversation was requested by Naomi’s family and has only just been released to the public. The exchange is surreal. When Naomi tells her ” I will die “, The operator replies:” Yes, you will die, certainly, one day, like everyone else. “The young woman insists:” Help me ma’am … “And his interlocutor replied:” I can’t help you, I don’t know what you have. “
Was the procedure followed?
An investigation has been opened to find out whether the care procedure has been followed. But what is surprising, beyond the respect of this procedure, it is the casualness of the operator of the Samu in the face of Naomi’s distress. The young patient ended up calling SOS doctor, who decided to call Samu back. She was finally transported to the New Civil Hospital in Strasbourg where, after two cardiac arrests, she died.
While waiting for justice to shed light on this sad affair, the Minister of Health Agnès Buzyn declared herself ” deeply indignant »And denounced of “ serious malfunctions »Help. She also announced that she had requested an investigation from the Igas (General Inspectorate of Social Affairs), so that the family ” get all the information On what really happened that night.
Marine Rondot
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