The operator of the SAMU who did not take seriously the call of Naomi Musenga, 22, last December would be “collapsed” according to union sources. The young woman died a few hours later. The Strasbourg hospital management suspended the operator as a precaution.
An investigation for “non-assistance to person in danger “is underway to shed light on the death of Naomi Musenga, this young 22-year-old Alsatian who called the SAMU to complain of severe stomach pains on December 29. According to records obtained. by the family, the operator who took the call mocked the young woman and did not trigger the emergency response.Naomi died a few hours later of a heart attack.
According to France inter, the SAMU operator who did not take Naomi Musenga’s complaints seriously is currently “devastated” and “has become aware of the seriousness of what she has done”. A union source from Strasbourg University Hospital spoke with her. But this dramatic episode confirms the diagnosis that has been made for some time: the SAMU and emergencies cannot manage all the distress of the French on their own.
Experienced employee, overwhelmed service
This employee is described as experienced by her employers. She started her career as a paramedic around twenty years ago, before joining the SAMU call center. The Strasbourg hospital management decided to suspend the operator as a precautionary measure during the investigation.
The unions do not deny the professional misconduct of this woman but want to clarify two things. First, she’s not the first to process Naomi’s request. It was first the firefighters of Bas-Rhin who took the call. They would have already minimized the complaints of the young woman by speaking with the operator. Then, the holiday season is a particularly busy time for relief. The unions are talking about 2,000 to 3,000 calls per day.
Not a “scapegoat”
One of the victim’s family lawyers, Mohamed Aachour, makes it known that the operator should not serve as a “scapegoat”. His suspension was, according to him, not necessarily requested by those close to Naomi. He denounces a chain of responsibilities and dysfunctions in emergency management. All this is coupled with an administrative dysfunction: the family would have tried to obtain answers from the Strasbourg University Hospital for four months, in vain.
This is not the first case of this type to explode. Earlier this year, a three-year-old girl died, in severe respiratory and neurological distress. The help did not come after the call of his parents. Beyond the odious behavior evidenced by the recording, Naomi’s death raises the question of the organization of emergencies in France: gradually, the SAMU and hospital emergencies have come to manage almost all calls and appeals. emergency. A situation which condemns them to manage the inflation of public demands. It is time to reorganize emergencies in France.
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