“Today, having access to clear and relevant information about our healthcare system is very complex for patients”, introduces the Institut Montaigne. Evidenced by results of a survey commissioned by the think tank, and published this Monday, April 29. Two thirds of French people surveyed (66%) feel that they are difficult to obtain information on the quality of care in health facilities. Thus, 44% find it difficult to choose a hospital or a surgeon. Worse still, 59% say ” hard “ identify a general practitioner or specialist for their consultation.
To choose where to seek treatment, patients listen to the recommendations of their doctor or pharmacist. Others ask those around them (20%) or go to the establishment closest to them (19%). In the end, 2% look for information in the rankings made available by the press. Only 1% consult the official indicators published by the public authorities.
A lack of information, but selection criteria
More than half (56%) of those questioned would like to be able to obtain information through an official website managed by a health authority. 15% would rather trust a collaborative site, 10% in publications posted in establishments, and 7% in patient associations.
However, if they do not yet know where to find the information they need, respondents do not lack evaluation criteria for their selection. Listening to and availability of the medical profession are thus at the top of the most important conditions. Follow theeffectiveness of the care provided (results and success of operations), or quality of life after medical treatment. The comfort of the stay (room, catering, cleanliness), the location of the establishment and the level of patient satisfaction take a back seat, according to the responses of the panel.
Systematize returns after care
In a study published in conjunction with the survey, entitled “Health system: be consulted!” », Institut Montaigne proposes a series of measures to improve the situation. The goal? Implement, within four years, “Results indicators covering 80% of care procedures”. The stakes are high. For example, only 13% of patients answer the e-satis questionnaire to assess their hospital stay.
The organization recommends, for example, systematize the collection of results indicators with physicians, institutions and patients, and make them accessible. It also proposes to integrate them into the health care activity authorization regimes granted to health establishments and the certification of practitioners. Too many incidents, infections, negative feedback in a center could, for example, result in a temporary withdrawal of permission to treat.
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