Remember, it was December 29, 2017. Naomi Musenga (22 years old and mother) contacts the Samu and complains of severe stomach aches, explaining that she is bleeding. On the phone, the operator does not take the young woman seriously and even uses a tone “particularly shocking” according to the IGAS report published a posteriori, in June 2018.
In addition, it mentions that “the questions asked [n’étaient] not adapted to the situation: the medical regulation assistant [n’a pas écouté] the repeated calls for help interspersed with moans, the repeated mentions of physical suffering ”. Naomi Musenga died at home several hours later from the consequences of paracetamol poisoning.
This Friday, January 18, 2019, following the “Naomi Musenga affair”, Agnès Buzyn, the Minister of Health, announced the establishment of training for Samu operators.
One year of training and 1,400 hours of theoretical and practical lessons
“We are going to create a diploma for medical regulation assistants which will be operational on September 1, 2019,” Agnès Buzyn told our colleagues in France Info. This diploma will be issued at the end of a “one-year training course with more than 1,400 hours of both theoretical and practical lessons”, she added before asking “all Samus in France to ‘harmonize their procedures for handling appeals’.
Finally, the establishment of a “simplified call number” would also be considered in order to limit intermediaries and the distortion of information: “the case of Naomi Musenga also shows that when there is a passage of call between a first listener and a second listener there may be a modification of the information ”.
But for the moment, in the event of a medical emergency, we continue to call 112 (European number), 15 (Samu), 18 (firefighters) or 114 (deaf and hard of hearing) …
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