Vanessa Douguet wrote an open letter to the Brest Hospital. She testifies to the ordeal she experienced with her aunt in the emergency room.
Posted last Friday on his Facebook account, Vanessa Douguet’s open letter at the Cavale-Blanche Hospital (Brest) has already been read by nearly 90,000 Internet users this Monday morning. They are even nearly 18,000 to have shared it. She testifies to the ordeal she experienced with her aunt in this emergency department.
In this story, it all begins ten days ago. Vanessa Douguet comes to the emergency room of the Breton establishment, accompanied by her aunt. Aged 65, the good lady suffers from cancer and suffers from vomiting and abdominal pain.
“We got there at 4:15 pm (…) After waiting two hours on a stretcher in the hallway, vomiting and complaining of pain and despite our insistence to the staff, nothing was offered to try to relieve her. During this wait, we helplessly witnessed scenes that I would qualify as inadmissible, ”recounts this 32-year-old housewife.
A succession of “inadmissible” scenes
“Elderly people who call for help because the pain is borderline bearable, others who vomit blood on the ground without being paid the slightest attention, the list of these filthy images is unfortunately good long, ”she laments.
But for Vanessa, the ordeal is only at its beginnings. She continues: “After two hours of patience in the corridor, we had the ‘chance’ to spend eight in the box for a simple blood test, a radio and finally to be taken to the room because the state of my aunt has had plenty of time to deteriorate during these many hours of waiting ”.
Despite this chaotic care, Vanessa says she does not blame at all the nursing staff “who on the contrary fights to have better working conditions and who does with the few means we give her”, she writes. .
We know that the hospital emergency staff has already disengaged for the first time in January, three months after the opening of this new service, in order to denounce their working conditions. “The surface area of the premises has tripled, which means that the staff, who has not increased, spend much more time going from one place to another”, then explained the unions (CFDT, CGT and South).
For this reason, Vanessa, who was on the verge of filing a complaint, does not hesitate to blame the administration and the French state for letting things get to this point. Criticisms that she also addressed to the Ministry of Health by promising to circulate her letter again on social networks “so that everyone knows that the situation is worrying”.
A management already under fire from critics
Contacted by The Telegram, the direction of the CHRU, which received the mail this Monday morning, reacted by recognizing the difficulties, but specifies that “despite certain points to improve, the satisfaction rate in emergencies is 72%. We are not satisfied with this rate, but it remains an indicator. The waiting time is still too long, we have set ourselves two hours for the short course and four hours for the long course. But we cannot let it be written that the public service leaves the elderly in suffering without helping them. We cannot let everything be said in a letter and devalue the daily work carried out by the teams, ”she adds.
The latter is also under fire from critics after the death of an 89-year-old man last Wednesday on a stretcher in an emergency corridor of the same hospital while he was awaiting treatment. The drama had already revived tensions over the reception conditions for patients there. The CGT union even called for an investigation when the old man’s family should not file a complaint.
In an open letter to the Brest Hospital, She testifies to “inadmissible” situations experienced with her aunt in the emergency room.
Posted by Why doctor on Wednesday, March 2, 2016
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