The Dutch ACM and the Consumers’ Association are responding to a real shower of complaints about Viaplay. The quality of the streaming service that Formula 1 offers leaves a lot to be desired.
It was quite an event: Ziggo no longer has the rights to broadcast Formula 1. That honor now goes to Nordic Entertainment Group or NENT, who bring Formula 1 to Dutch TVs with their new service Viaplay. Since the arrival of Viaplay, comment sections have not been large enough on the internet to accommodate the ‘complaints’. The most common complaint before the service was even launched was that Viaplay was unable to make a deal with primal commentator Olav Mol. Viaplay would also become more expensive, et cetera. Now the service has been out for almost half a year and complaints are still pouring in, but about something else.
Viaplay and quality
As a Viaplay user, you may experience strange stutters, malfunctions or other quality issues while watching an F1 race. You are certainly not alone: during the Monaco GP, all social media were once again full of complaints about Viaplay. As far as our consumer authorities (ACM and the Consumers’ Association) are concerned, we have had enough. They have pointed out to Viaplay the European right to compensate customers for delivering poor quality. The two authorities have therefore given Viaplay a week to create something to compensate customers.
Viaplay must compensate customers
What such compensation entails for Viaplay customers is not yet known, nor is it known from the Consumers’ Association what they have already achieved. They have increased the pressure on Viaplay for now and hope to get a response soon. The BNNVARA program Kassa managed to get a response from Viaplay, although it is not yet concrete. In fact, the two questions asked about the compensation requirement and what customers could possibly do about the quality themselves are not even answered with a long story. So that’s going to be a fun story. (through Cash desk†
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