The derogatory remarks of some colleagues, another who does not say hello, loud conversations that prevent you from working: these little things that may seem insignificant in everyday office life can have a snowball effect and affect people’s health concerned. Incivilities undermine the French. This is the finding of the study by Eléas, which highlights a problem that is insufficiently taken into account in the world of work. The poll frees the floor and reveals that one in two French people say they are victims of incivility at work.
Discourteousness that has been on the rise in recent years, according to 46% of those polled. Effect of the crisis? Nothing to see, according to Xavier Alas Luquetas, questioned by Le Figaro: “When the climate in the company is bad, that the employees fear for their jobs, they also tend to overinterpret each gesture. The sensitivity to incivility increases” .
As for those polled, 29% blame the world of work. But the rise of impoliteness is linked above all “to a social and cultural evolution” or “to new technologies” (which weaken communication?).
Kindness, an outdated value?
Problem, some employees pay a high price: one in three employees says that these incivilities are harmful to their health: difficulty sleeping, stress …
Unsurprisingly, the most exposed to lack of respect are employees in contact with the customer (54% of incivilities). But colleagues have their share of responsibility (48%).
These astonishing figures are the opposite of the image of conviviality conveyed by a previous TNS-Sofres study in February 2013. 8 out of 10 French people considered themselves at the time. happy in the office.
Have we become more aggressive or more sensitive in the meantime? Have your say on the forum!