On December 29, the appeal of Naomie Musenga, 22, was mocked by the Stasbourg SAMU. The patient died on December 29.
The telephone exchange made public by the Alsatian magazine Hebd’i left speechless. Suffering from terrible stomach pains and fever, Naomie Musenga, 22, calls the Samu. The dialogue with his interlocutor then quickly turns short:
“Naomie: Help me ma’am.
The SAMU: What’s going on?
Naomie: Help me ma’am.
The SAMU: Okay, if you don’t tell me what’s going on, I’ll hang up.
Naomie: Madam, it hurts a lot.
SAMU: Yes well, you call your doctor, okay?
Naomie: I can’t, I’m going to die.
The SAMU: Yes you will certainly die one day, like everyone else. “
Multiple organ failure in hemorrhagic shock
The SAMU health professional is not only brittle, contemptuous, anxious and visibly very annoyed, but she commits a serious fault by hanging up too quickly without sending an ambulance to her patient. All alone at home, Naomi will have to wait five hours to be taken care of by SOS Médecins, who will finally send her to the hospital. The young woman died there on December 29, victim of a heart attack. The autopsy report indicates that the young woman died as a result of “multiple organ failure on hemorrhagic shock” (several organs had stopped functioning, Editor’s note).
Convinced that rapid treatment would have saved Naomie, her family wrote to the prosecutor asking for justice to take up the case. The Strasbourg university hospitals in which Naomie died also opened an administrative investigation, while the Minister of Health requested another investigation from the General Inspectorate of Social Affairs (IGAS).
“I am deeply outraged by the circumstances of Naomi Musenga’s death in December. I would like to assure her family of my full support and call for an IGAS investigation into these serious dysfunctions. I pledge that her family will obtain all of them. information, “said Agnès Buzin on Twitter, before adding” that a meeting on this subject will be held in the coming days at the ministry “.
I am deeply outraged by the circumstances of Naomi Musenga’s death in December. I would like to assure his family of my full support and ask for an IGAS investigation into these serious dysfunctions. I promise that his family gets all the information.
– Agnes Buzyn (@agnesbuzyn) May 8, 2018
Find solutions to medical regulation problems
“The means must be put in place to have modern medical regulations and meet quality criteria”, insisted the Association of emergency physicians of France (AMUF) and Samu emergencies of France (SUDF), saying “deeply saddened by what happened in Strasbourg”. “The handling of calls relating to both health (Samu) and emergency services (Firefighters) must be modern and handled rigorously by the professionals whose job it is,” they say.
Emergency physician organizations on Tuesday asked for “an immediate meeting” with the Minister of Health “to find solutions to the problems of medical regulation so that such a tragedy does not happen again”.
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