Each year, the Ministry of Health presents the Statistics of Health Establishments (SAE), an administrative survey to which all French hospitals must respond. The use of this database by the weekly Le Point reveals worrying information: last year, some 4.6 million telephone calls from patients were no response from the operators of the Samu.
Four months after death of Naomi Musenga whose appeal had not been taken seriously by an operator of the Samu in Strasbourg, these figures show that the dysfunctions affect a large number of emergency services. Indeed, on 29.2 million calls spent at the 101 Samu call reception centers, only 24.6 million were taken into account by a natural person.
Orlà © ans and Verdun: the good students
Two call centers managed to answer 100% of calls within a minute: those of Samu d’Orlà © ans and Verdun. The average dropout rate per minute is around 84% but it drops to 55% for Marseille, 53% for Perpignan and drops to 36% for Paris.
If we do not take the stopwatch into account, this dropout rate goes up slightly but Pointe-à -Pitre, Paris, and Perpignan remain at the bottom of the ranking with 4 out of 10 calls that remain unresolved. © answer.
Only 15 reception centers manage to answer 100% of calls in more than a minute:
- Auxerre (Yonne)
- Alençon (Orne)
- Verdun (Meuse)
- Mende (Lozère)
- Cahors (Lot)
- Orlà © ans (Loiret)
- Le Puy-en-Velay (Haute-Loire)
- Tours (Indre-et-Loire)
- Guà © ret (Creuse)
- Troyes (Aube)
- Foix (Ariege)
- Charleville-Mà © zières (Ardennes)
- Nice (Alpes Maritimes)
- Avignon (Vaucluse) e
- Annecy (Haute-Savoie).
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