Since April 5, 2017, 116 117 has been operational in three regions (Normandy, Pays de la Loire and Corsica) and will be extended by the end of 2017 to all of France.
Contact a doctor on call after the closing of medical offices
The objective of this new issue: to reach a doctor on call after the closing of medical offices during the week after 8 p.m. or on weekends from Saturday noon and on public holidays. Thus, during the day during the week, 116 117 will not be accessible since it is not intended to replace consultations with the attending physician.
Another goal: to declutter the 15, the emergency services line hospital calls for minor injuries.
The 116 117: for the light needs of each patient
In practice, after dialing the number at these times, you are put in touch with a doctor who assesses the seriousness of the situation, as for the 15th. If the practitioner judges that you should have contacted the emergency room, he will mobilize the SAMU.
Otherwise, you will be referred to a doctor’s office or taken care of at your home, depending on your needs and your ability to travel. The call can sometimes be reduced to a simple medical advice on the taking of a drug.
The 15th, reserved for serious emergencies, remains available 24/7
Please note, the Government specifies that the 15th, reserved for serious emergencies, remains available 24/7. “In case of doubt about the seriousness of the situation, you must continue to dial the 15”, we can read in the Press release by Marisol Touraine, Minister of Social Affairs and Health.
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