Djilali Messerdi died of a heart attack in his parents’ car on the way to the hospital. The regulator of the samu had estimated that he was suffering from areophagia.
Djilali Messerdi, 35, died of a heart attack on July 11, 2016. His parents filed a complaint against X a month after the tragedy. A judicial inquiry was opened in Toulouse.
An hour would have been wasted
An hour would have been lost in taking care of the emergency services. When speaking to the Samu regulator, Djilali Messerdi specifies that he has just drunk a coke. His interlocutor diagnoses him with areophagia, and asks him to call back a quarter of an hour later if he does not get better. Overwhelmed, Djilali Messerdi then calls his parents. He will die in their car on the way to the hospital, of a heart attack.
Since the death of Noamie Musenga, this young Strasbourg resident who died in December 2017 after being mocked by an operator from Samu, testimonials from patients poorly cared for by emergencies are increasing. Thomas Veyret, 21, says he had to have his fractured leg amputated after poor management of emergency services. The parents of little Lissana, 3, say that the emergency services, by refusing to come, caused the death of their daughter, who was infected with the flu.
Faced with this succession of tragedies, the Minister of Health Agnès Buzyn asked for a “certification” of the Samu. “Today there are a lot of cases going back: cases in emergencies, cases related to Samu and cases related to the care of firefighters, also subject to the same pressure and the same risk”, a- she declared during a visit to the Samu Val-de-Marne regulation center in Créteil.
Better training of people who answer the phone
The minister considered that these cases show “that there is room for improvement in their practices, in particular a harmonization of procedures, better training of people who answer the telephone” and “quality assurance”. And to continue: “Very few Samu have quality assurance, but it is a deeply risky activity (…) so it must be subject to some form of accreditation, certification” and “it will have to be very quickly set up on the territory, from this summer “.
The Lille administrative court condemned Wednesday May 16 the departmental fire and rescue service (SDIS) of the North and the hospital of Roubaix to pay 300,000 euros to Christophe for having misdiagnosed him during a cerebrovascular accident (stroke). The man, now 44 years old, has been quadriplegic since the tragedy.
2000 to 3000 calls per day
An investigation for “non-assistance to person in danger” is underway to shed light on the death of Naomi Musenga. According to France inter, the SAMU operator who did not take Naomi Musenga’s complaints seriously is currently “devastated” and “realized the gravity of what she did”. The management of hospitals in Strasbourg has decided to suspend it as a precaution while the investigation is taking place.
The unions do not deny the professional misconduct of this woman but want to clarify two things. First, she’s not the first to process Naomi’s request. It was the firefighters of Bas-Rhin who took the call first. They would have already minimized the complaints of the young woman by speaking with the operator. Then, the holiday season is a particularly busy time for relief. The unions are talking about 2,000 to 3,000 calls per day.
.
