The High Authority for Health has published the results of its survey of the hospital carried out among the French. They find the care and caregivers satisfactory, but the meals much less.
Menus, reception, access, care, exit assistance: hospital care has been completely analyzed. The Haute Autorité de santé published the results of its patient satisfaction survey this week. Between November 2016 and November 2017, 120,000 people hospitalized for more than 48 hours during a short stay responded to the questionnaire. If they are quite satisfied with their relationship with caregivers, food and hospitality are still lagging behind.
Patients very satisfied with caregivers
640 hospitals and clinics were scrutinized. The overall satisfaction rating for hospitalization is 73.2%. The patients were happy in general terms of their support by nursing assistants and nurses: 9 out of 10 find that they have been well supported and listened to. As for doctors and surgeons, the vast majority of hospitalized patients judged the care provided by these health professionals to be very good: they answered their questions, listened to them, provided them with spontaneous explanations.
The big black point of the investigation concerns the reception and the food. More than a third of patients are not satisfied with the accessibility of these structures, whether it be signage, parking, or transport access. The rooms are considered clean on the whole, but poorly heated for a quarter of the people. Less than one in two patients find the meals good, a quarter consider them bad. The discharge is also to be improved from the point of view of hospitalized people. One in 4 considers that it was poorly organized. For each of the hospitals in the survey, a score was assigned and can be viewed on the Scope Santé website.
This survey is not one-off and the HAS calls on all French hospitalized people to take up this device (on the Scope Santé site) which is deployed continuously to make their voice heard. From spring 2018, patients treated in outpatient surgery should also be interviewed.
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