After the Naomie Musenga affair, two complaints have just been filed for non-assistance to a person in danger with the Mulhouse (Haut-Rhin) public prosecutor’s office. The testimonies of patients badly taken care of by emergencies multiply.
The Alsatian Samus are definitely no longer in the odor of sanctity. After the Naomie Musenga case, two complaints have just been filed for non-assistance to a person in danger with the Mulhouse (Haut-Rhin) prosecutor’s office, reports France Bleu Alsace on Thursday, May 31, confirming information from the DNA and L’Alsace media.
Two bad diagnoses
Once again, it is a regulatory doctor who is involved. He would have made two wrong diagnoses. On October 1, Mohand Messara called the samu to complain about a pain in his thigh. His interlocutor identifies a phlebitis, it is his responsibility not to move and directs him to SOS Médecins. Sensing his condition deteriorating, the patient went himself, on foot, to a medical center. Too late: the doctors diagnose a phlebitis but also a serious pulmonary embolism. The fifty-something died three weeks later.
In May 2016, Christophe Musslin picked up his phone to complain of severe chest pain. He is then advised to take paracetamol. Ignoring the recommendations, the patient drove to the Diaconate clinic, where he was immediately operated on. And for good reason: he had a myocardial infarction, the consequences of which will force him to change jobs. “The Samu system must change. And for the system to change, business must go out,” said Christophe Musslin on France info.
Testimonies multiply
Since the death of Noamie Musenga, this young Strasbourg resident who died in December 2017 after being mocked by an operator from Samu, testimonials from patients poorly cared for by emergencies are increasing. Thomas Veyret, 21, says he had to have his fractured leg amputated after poor management of emergency services. The parents of little Lissana, 3, say that the emergency services, by refusing to come, caused the death of their daughter, who was infected with the flu.
Faced with this succession of tragedies, the Minister of Health Agnès Buzyn asked for a “certification” of the Samu. “Today there are a lot of cases going back: cases in emergencies, cases related to Samu and cases related to the care of firefighters, also subject to the same pressure and the same risk”, a- she declared during a visit to the Samu Val-de-Marne regulation center in Créteil.
Better training of people who answer the phone
The minister considered that these cases show “that there is room for improvement in their practices, in particular a harmonization of procedures, better training of people who answer the telephone” and “quality assurance”. And to continue: “Very few Samu have quality assurance, but it is a deeply risky activity (…) so it must be subject to some form of accreditation, certification” and “it will have to be very quickly set up on the territory, from this summer “.
The Lille administrative court condemned Wednesday May 16 the departmental fire and rescue service (SDIS) of the North and the hospital of Roubaix to pay 300,000 euros to Christophe for having misdiagnosed him during a cerebrovascular accident (stroke). The man, now 44 years old, has been quadriplegic since the tragedy.
2000 to 3000 calls per day
An investigation for “non-assistance to person in danger” is underway to shed light on the death of Naomi Musenga. According to France inter, the SAMU operator who did not take Naomi Musenga’s complaints seriously is currently “devastated” and “realized the gravity of what she did”. The management of hospitals in Strasbourg has decided to suspend it as a precaution while the investigation is taking place.
The unions do not deny the professional misconduct of this woman but want to clarify two things. First, she’s not the first to process Naomi’s request. It was the firefighters of Bas-Rhin who took the call first. They would have already minimized the complaints of the young woman by speaking with the operator. Then, the holiday season is a particularly busy time for relief. The unions are talking about 2,000 to 3,000 calls per day.
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