For the first time in France, a hospital player is committed to transparency of deadlines, responding to an expectation of more than 8 out of 10 French people. They would like to wait 30 minutes maximum.
In an IFOP (1) survey for Générale de Santé (2), the leading French group of private hospitalizations, more than one in two French people (58%) consider that the waiting time is reasonable in an emergency department should be less than 30 minutes. But in fact, two-thirds (68%) of French people who have visited an emergency department in the past five years say they have waited more than 30 minutes. In addition, almost all French people (95%) say that the display of waiting times, in emergency rooms, for patients before being taken care of by medical staff is “useful”. They are even 81% to consider this information “essential”.
1st in France: a display of waiting times in real time
And to meet this essential expectation in the eyes of the French, this group, which has 20 emergency departments in France, set up at the end of 2013 in the emergency departments of its two private hospitals in Antony (92) and Blanc-Mesnil (93) a method to measure and display the waiting time of patients before their treatment.
This information is now available on the websites of establishments displaying the time between admission and the start of care by a caregiver (nurse or doctor). It therefore allows the patient to have an indication of the waiting time before coming. This deadline is updated in real time at the Seine-Saint-Denis private hospital. At the Antony private hospital, the average waiting time for the previous month is also displayed, also recalling the times for the previous 3 months. “This completely unprecedented transparency approach will be deployed in other establishments,” the Générale de Santé already specifies in a press release published on Friday.
Source: Seine-Saint-Denis private hospital (93)
Reviewed and corrected medical practices
In addition, Générale de Santé explains that it has rethought the organization of its emergencies based on the needs and expectations of patients: to be welcomed, listened to and taken care of as quickly as possible and with access to the best of medical technology. Various measures have thus been put in place to improve the efficiency of care, including: proximity to spaces (radiology, laboratories, units, etc.), remote double reading of radios, and finally close collaboration. between emergency physicians and surgeons present on the same site which makes it possible to ensure, in addition to an immediate specialist opinion, a surgical intervention if necessary.
(1) Survey conducted online from March 12 to 17, 2014 with a sample of 1,009 people representative of the French population aged 18 and over.
(2) Générale de Santé is the leading French private hospital group. The Group’s 75 establishments, including 27 private hospitals, welcome 1 million patients per year: emergencies, surgery, medicine, maternity, convalescence and rehabilitation.
.
